Comparing Umrah prices is harder than comparing almost any other kind of travel, because two quotes that look similar on the surface — same city, same star rating — can differ enormously in what is actually included. Our Beat My Quote promise is built around comparing fairly: matching the real components of a competing offer, not just its headline number, and being straightforward with you about the result either way.
What we mean by a like-for-like comparison
A genuine comparison covers the same hotels, or hotels of equivalent distance and standard in the same city; the same number of nights in each location; the same room configuration and board basis; and flights of a comparable class, routing and baggage allowance. A quote that looks cheaper because it uses a hotel fifteen minutes further from the Haram, a room-only rate instead of bed and breakfast, or a budget airline with no checked baggage is not actually a cheaper version of the same trip.
When you send us a competing quote, the first thing we do is check exactly what it includes, so that if we cannot match the headline price, we can tell you clearly why — rather than simply declining without explanation.
What counts as a valid quote to beat
If a quote is missing some of this detail, we will ask you for it rather than guess, since an incomplete comparison risks being unfair to both parties.
- A written quote from a UK-based travel provider, not a verbal estimate or a rough online advertised price
- Valid and available at the time you send it to us — expired or fully booked offers cannot be matched
- For the same or directly comparable dates, hotels, room configuration and board basis
- Inclusive of the same core elements: flights, hotel nights, visa and transfers, where applicable
How the price match process works
Send us the competitor's hotel names, number of nights, room type, flight details if included, and the total price, either through our enquiry form or directly to our team. During UK office hours we aim to respond within one working hour with either a matched or improved price, or an honest explanation of why we cannot go lower — for example, if the competing offer is genuinely below what any ATOL-protected UK operator could sustainably provide.
We do not ask you to book with us before reviewing your quote, and there is no obligation attached to sending one over.
Why some quotes cannot be matched
Occasionally a very low quote reflects a provider operating outside UK consumer protection — meaning no ATOL protection, no ABTA membership, and no accountable UK office if something goes wrong before or during your trip. We will not undercut our pricing to match an offer that carries risks our own bookings do not carry, and we believe pilgrims deserve to know when that is the difference driving a lower number.
Similarly, if a quote is based on room-only accommodation, a significantly less convenient hotel location, or a longer indirect flight with extra stops, matching the price outright would mean quietly downgrading your trip — something we avoid. In these cases we will explain the gap and let you decide what matters most to you.
Why protection matters alongside price
Every booking made through Noor Al-Haramain Travel is ATOL protected under licence number 11842, meaning that in the rare event of business failure, your money and your ability to travel — or to be brought home if already abroad — is protected under the ATOL scheme. As IATA-accredited agents and ABTA members, we also operate under recognised industry standards for how bookings, refunds and complaints are handled.
A lower price without this protection is not automatically better value once you account for the risk being carried. Our aim is to be genuinely competitive on price while keeping this protection in place on every single booking, rather than treating it as something to trade away for a lower headline figure.
What we ask from you
To give you the fastest possible answer, include as much detail as you have from the competing quote in the special requests box of our enquiry form — hotel names, exact dates, room type and total price. There is no need to attach documents; typing out the key figures is enough for our team to begin checking.
After the match
If we are able to match or beat your quote, we will issue a formal written quotation of our own reflecting the agreed price, so you have something concrete to compare and confirm against — the same standard of documentation as any other booking made with us, not a verbal promise.
